General Terms & Conditions | Nepenthes London Skip to main content
  • Afghanistan

    Afghanistan

    (AFN ؋)

  • Albania

    Albania

    (ALL L)

  • Algeria

    Algeria

    (DZD د.ج)

  • Andorra

    Andorra

    (EUR €)

  • Angola

    Angola

    (AOA Kz)

  • Anguilla

    Anguilla

    (XCD $)

  • Antigua & Barbuda

    Antigua & Barbuda

    (XCD $)

  • Argentina

    Argentina

    (ARS $)

  • Armenia

    Armenia

    (AMD դր.)

  • Aruba

    Aruba

    (AWG ƒ)

  • Australia

    Australia

    (AUD $)

  • Austria

    Austria

    (EUR €)

  • Azerbaijan

    Azerbaijan

    (AZN ₼)

  • Bahamas

    Bahamas

    (BSD $)

  • Bahrain

    Bahrain

    (USD $)

  • Bangladesh

    Bangladesh

    (BDT ৳)

  • Barbados

    Barbados

    (BBD $)

  • Belgium

    Belgium

    (EUR €)

  • Belize

    Belize

    (BZD $)

  • Benin

    Benin

    (XOF Fr)

  • Bermuda

    Bermuda

    (USD $)

  • Bhutan

    Bhutan

    (USD $)

  • Bolivia

    Bolivia

    (BOB Bs.)

  • Bosnia & Herzegovina

    Bosnia & Herzegovina

    (BAM КМ)

  • Botswana

    Botswana

    (BWP P)

  • Brazil

    Brazil

    (BRL R$)

  • British Virgin Islands

    British Virgin Islands

    (USD $)

  • Brunei

    Brunei

    (BND $)

  • Bulgaria

    Bulgaria

    (BGN лв.)

  • Burkina Faso

    Burkina Faso

    (XOF Fr)

  • Burundi

    Burundi

    (BIF Fr)

  • Cambodia

    Cambodia

    (KHR ៛)

  • Cameroon

    Cameroon

    (XAF Fr)

  • Canada

    Canada

    (CAD $)

  • Cape Verde

    Cape Verde

    (CVE $)

  • Caribbean Netherlands

    Caribbean Netherlands

    (USD $)

  • Cayman Islands

    Cayman Islands

    (KYD $)

  • Chad

    Chad

    (XAF Fr)

  • Chile

    Chile

    (CLP $)

  • China

    China

    (CNY ¥)

  • Colombia

    Colombia

    (COP $)

  • Comoros

    Comoros

    (KMF Fr)

  • Congo - Brazzaville

    Congo - Brazzaville

    (XAF Fr)

  • Congo - Kinshasa

    Congo - Kinshasa

    (CDF Fr)

  • Cook Islands

    Cook Islands

    (NZD $)

  • Costa Rica

    Costa Rica

    (CRC ₡)

  • Côte d’Ivoire

    Côte d’Ivoire

    (XOF Fr)

  • Croatia

    Croatia

    (EUR €)

  • Curaçao

    Curaçao

    (ANG ƒ)

  • Cyprus

    Cyprus

    (EUR €)

  • Czechia

    Czechia

    (CZK Kč)

  • Denmark

    Denmark

    (DKK kr.)

  • Djibouti

    Djibouti

    (DJF Fdj)

  • Dominica

    Dominica

    (XCD $)

  • Dominican Republic

    Dominican Republic

    (DOP $)

  • Ecuador

    Ecuador

    (USD $)

  • Egypt

    Egypt

    (EGP ج.م)

  • El Salvador

    El Salvador

    (USD $)

  • Equatorial Guinea

    Equatorial Guinea

    (XAF Fr)

  • Estonia

    Estonia

    (EUR €)

  • Eswatini

    Eswatini

    (SZL E)

  • Ethiopia

    Ethiopia

    (ETB Br)

  • Falkland Islands

    Falkland Islands

    (FKP £)

  • Faroe Islands

    Faroe Islands

    (DKK kr.)

  • Fiji

    Fiji

    (FJD $)

  • Finland

    Finland

    (EUR €)

  • France

    France

    (EUR €)

  • French Guiana

    French Guiana

    (EUR €)

  • French Polynesia

    French Polynesia

    (XPF Fr)

  • Gabon

    Gabon

    (USD $)

  • Gambia

    Gambia

    (GMD D)

  • Georgia

    Georgia

    (GEL ლ)

  • Germany

    Germany

    (EUR €)

  • Ghana

    Ghana

    (USD $)

  • Gibraltar

    Gibraltar

    (GBP £)

  • Greece

    Greece

    (EUR €)

  • Greenland

    Greenland

    (DKK kr.)

  • Grenada

    Grenada

    (XCD $)

  • Guadeloupe

    Guadeloupe

    (EUR €)

  • Guatemala

    Guatemala

    (GTQ Q)

  • Guernsey

    Guernsey

    (GBP £)

  • Guinea

    Guinea

    (GNF Fr)

  • Guinea-Bissau

    Guinea-Bissau

    (XOF Fr)

  • Guyana

    Guyana

    (GYD $)

  • Haiti

    Haiti

    (HTG G)

  • Honduras

    Honduras

    (HNL L)

  • Hong Kong SAR

    Hong Kong SAR

    (HKD $)

  • Hungary

    Hungary

    (HUF Ft)

  • Iceland

    Iceland

    (ISK kr)

  • India

    India

    (INR ₹)

  • Indonesia

    Indonesia

    (IDR Rp)

  • Ireland

    Ireland

    (EUR €)

  • Isle of Man

    Isle of Man

    (GBP £)

  • Israel

    Israel

    (ILS ₪)

  • Italy

    Italy

    (EUR €)

  • Jamaica

    Jamaica

    (JMD $)

  • Jersey

    Jersey

    (GBP £)

  • Jordan

    Jordan

    (USD $)

  • Kazakhstan

    Kazakhstan

    (KZT 〒)

  • Kenya

    Kenya

    (KES KSh)

  • Kiribati

    Kiribati

    (USD $)

  • Kuwait

    Kuwait

    (USD $)

  • Kyrgyzstan

    Kyrgyzstan

    (KGS som)

  • Laos

    Laos

    (LAK ₭)

  • Latvia

    Latvia

    (EUR €)

  • Lebanon

    Lebanon

    (LBP ل.ل)

  • Lesotho

    Lesotho

    (LSL L)

  • Liberia

    Liberia

    (LRD $)

  • Liechtenstein

    Liechtenstein

    (CHF CHF)

  • Lithuania

    Lithuania

    (EUR €)

  • Luxembourg

    Luxembourg

    (EUR €)

  • Macao SAR

    Macao SAR

    (MOP P)

  • Madagascar

    Madagascar

    (USD $)

  • Malawi

    Malawi

    (MWK MK)

  • Malaysia

    Malaysia

    (MYR RM)

  • Maldives

    Maldives

    (MVR MVR)

  • Mali

    Mali

    (XOF Fr)

  • Malta

    Malta

    (EUR €)

  • Martinique

    Martinique

    (EUR €)

  • Mauritania

    Mauritania

    (USD $)

  • Mauritius

    Mauritius

    (MUR ₨)

  • Mayotte

    Mayotte

    (EUR €)

  • Mexico

    Mexico

    (MXN $)

  • Moldova

    Moldova

    (MDL L)

  • Monaco

    Monaco

    (EUR €)

  • Mongolia

    Mongolia

    (MNT ₮)

  • Montenegro

    Montenegro

    (EUR €)

  • Montserrat

    Montserrat

    (XCD $)

  • Morocco

    Morocco

    (MAD د.م.)

  • Mozambique

    Mozambique

    (MZN MTn)

  • Myanmar (Burma)

    Myanmar (Burma)

    (MMK K)

  • Namibia

    Namibia

    (NAD $)

  • Nauru

    Nauru

    (AUD $)

  • Nepal

    Nepal

    (NPR ₨)

  • Netherlands

    Netherlands

    (EUR €)

  • New Caledonia

    New Caledonia

    (XPF Fr)

  • New Zealand

    New Zealand

    (NZD $)

  • Nicaragua

    Nicaragua

    (NIO C$)

  • Niger

    Niger

    (XOF Fr)

  • Nigeria

    Nigeria

    (NGN ₦)

  • Niue

    Niue

    (NZD $)

  • North Macedonia

    North Macedonia

    (MKD ден)

  • Norway

    Norway

    (NOK kr)

  • Oman

    Oman

    (USD $)

  • Pakistan

    Pakistan

    (PKR ₨)

  • Panama

    Panama

    (USD $)

  • Papua New Guinea

    Papua New Guinea

    (PGK K)

  • Paraguay

    Paraguay

    (PYG ₲)

  • Peru

    Peru

    (PEN S/.)

  • Philippines

    Philippines

    (PHP ₱)

  • Poland

    Poland

    (PLN zł)

  • Portugal

    Portugal

    (EUR €)

  • Qatar

    Qatar

    (QAR ر.ق)

  • Réunion

    Réunion

    (EUR €)

  • Romania

    Romania

    (RON Lei)

  • Rwanda

    Rwanda

    (RWF FRw)

  • Samoa

    Samoa

    (WST T)

  • San Marino

    San Marino

    (EUR €)

  • São Tomé & Príncipe

    São Tomé & Príncipe

    (STD Db)

  • Saudi Arabia

    Saudi Arabia

    (SAR ر.س)

  • Senegal

    Senegal

    (XOF Fr)

  • Serbia

    Serbia

    (RSD РСД)

  • Seychelles

    Seychelles

    (SCR ₨)

  • Sierra Leone

    Sierra Leone

    (SLL Le)

  • Singapore

    Singapore

    (SGD $)

  • Sint Maarten

    Sint Maarten

    (ANG ƒ)

  • Slovakia

    Slovakia

    (EUR €)

  • Slovenia

    Slovenia

    (EUR €)

  • Solomon Islands

    Solomon Islands

    (SBD $)

  • Somalia

    Somalia

    (USD $)

  • South Africa

    South Africa

    (ZAR R)

  • South Korea

    South Korea

    (KRW ₩)

  • Spain

    Spain

    (EUR €)

  • Sri Lanka

    Sri Lanka

    (LKR ₨)

  • St. Barthélemy

    St. Barthélemy

    (GBP £)

  • St. Helena

    St. Helena

    (GBP £)

  • St. Kitts & Nevis

    St. Kitts & Nevis

    (GBP £)

  • St. Lucia

    St. Lucia

    (GBP £)

  • St. Martin

    St. Martin

    (EUR €)

  • St. Vincent & Grenadines

    St. Vincent & Grenadines

    (GBP £)

  • Suriname

    Suriname

    (SRD $)

  • Sweden

    Sweden

    (SEK kr)

  • Switzerland

    Switzerland

    (CHF CHF)

  • Taiwan

    Taiwan

    (TWD $)

  • Tanzania

    Tanzania

    (TZS Sh)

  • Thailand

    Thailand

    (THB ฿)

  • Timor-Leste

    Timor-Leste

    (USD $)

  • Togo

    Togo

    (XOF Fr)

  • Tonga

    Tonga

    (TOP T$)

  • Trinidad & Tobago

    Trinidad & Tobago

    (TTD $)

  • Tunisia

    Tunisia

    (USD $)

  • Türkiye

    Türkiye

    (TRY ₺)

  • Turkmenistan

    Turkmenistan

    (USD $)

  • Turks & Caicos Islands

    Turks & Caicos Islands

    (USD $)

  • Tuvalu

    Tuvalu

    (AUD $)

  • Uganda

    Uganda

    (UGX USh)

  • United Arab Emirates

    United Arab Emirates

    (AED د.إ)

  • United Kingdom

    United Kingdom

    (GBP £)

  • United States

    United States

    (USD $)

  • Uruguay

    Uruguay

    (UYU $)

  • Uzbekistan

    Uzbekistan

    (UZS )

  • Vanuatu

    Vanuatu

    (VUV Vt)

  • Vatican City

    Vatican City

    (EUR €)

  • Venezuela

    Venezuela

    (USD $)

  • Vietnam

    Vietnam

    (VND ₫)

  • Wallis & Futuna

    Wallis & Futuna

    (XPF Fr)

  • Zambia

    Zambia

    (ZMW ZK)

  • Zimbabwe

    Zimbabwe

    (USD $)

General Terms & Conditions

Please read these terms and conditions carefully before using the Nepenthes London Online Store. This website is owned and operated by Nepenthes and Sons. Nepenthes London, 8 Woburn Walk, Bloomsbury, London, W1CH 0JL, Tel:020 3033 0003. VAT reg No: 313 8302 34. Co No: 11253463.


BUYING PRODUCTS ON OUR WEBSITE

By placing an order on the Nepenthes London Online Store you acknowledge having read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at web@nepentheslondon.com before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.  All contracts are concluded in English.


COLLECT IN STORE

  1. If the delivery method chosen is Collect In Store, please await a confirmation email from the Web Team before collecting your order. If you have not been contacted within 48 hours please contact web@nepentheslondon.com.
  2. To collect your item you will need to produce your order confirmation email upon collecting the order from Nepenthes London.
  3. If another person is collecting on your behalf they will need to show your order confirmation email at the point of collection.
  4. If an order is collected by a courier Nepenthes London cannot be held responsible for the loss or damage of the item in transit. Please notify web@nepentheslondon.com if you plan to arrange a courier.  
  5. Collect In-Store orders will be held at Nepenthes London for a maximum of 3 months from point of confirmation.
  6. Our returns policy on Collect In-Store orders begins from the day you receive your confirmation email. To view our returns policy click here. 

 


GIFT VOUCHERS

Nepenthes London Gift Vouchers are valid for 6 months from the date of purchase. Gift Vouchers can be redeemed against all products on NepenthesLondon.com and in-store at Nepenthes London. Gift Vouchers cannot be returned or refunded and are non-transferable. Gift Vouchers can only be purchased with a debit or credit card; account credit cannot be used to buy a Gift Voucher.


PRICES AND DUTIES

The Nepenthes London Online Store accepts payments in British Pounds, US Dollars & Euro. The default currency is determined by the country you are viewing from. To change the currency please select the currency you wish to use on the top right corner of the website. A selection of destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. Please note the Express service to Australia, New Zealand, and other international territories is not a Delivery Duty Paid service. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. Please see the CHECKOUT for current and accurate delivery costs, delivery times and customs/duty information. For more information, please email web@nepentheslondon.com.


CREDIT NOTES

Issued Credit notes are valid for a period of 12 months from date of issue. They can be used in-store or online by entering the code into the 'Gift Voucher Promo Code' field. 


RETURNS & EXCHANGES

If you wish to return a purchase please contact web@nepentheslondon.com for information on the procedure. 

For our complete policy on Returns & Exchanges please view here.


AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


ACCURACY OF CONTENT

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


JURISDICTION

This website, these terms, and conditions, and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.


OWNERSHIP OF RIGHTS

All rights, including copyright, in this website, are owned by or licensed to Nepenthes and Sons Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Nepenthes and Sons Ltd. You may not modify, distribute or re-post anything on this website for any purpose.


MAKING CHANGES TO ORDERS

Please note, due to the speed at which our Web Dispatch team operate, we can make no guarantees to change orders prior to shipping. If an order has been booked in & collected for shipment our Web Dispatch team can not cancel or amend it. Once you have received your item, you can then return it following our Returns Info guidelines.

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